Product Guarantee of Satisfaction

The utmost care is taken in the selection, preparation and packaging of all Canter Valley products. We guarantee the freshness, quality and value of all our gourmet poultry products. All products are fresh when frozen. 

Refund/Replacement Policy

If for any reason you are not satisfied with your product, it will be replaced for you, exchanged for a product of the same value, or the total amount will be refunded, providing goods are returned within 28 days of receipt and have been kept in the frozen condition. Cost of return shipping shall be the responsibility of the customer. 
 
Privacy Policy

Canter Valley is committed to protecting the privacy of its customers and using any information collected in a responsible manner. We want your shopping experience with us to be safe, satisfying, convenient and as enjoyable as possible so your privacy is 100% guaranteed on this site. 
 
We collect details such as your first and last names, your delivery address, telephone number and email address when you register for our services or purchase our products. This information is used so we can contact you, let you know when your product has been despatched and keep you informed of any new products or services. This information is never sold, traded or shared with any third party.

Financial information (credit card numbers, credit card expiration dates, billing address, etc.) that is collected is used to bill you for products and services. We do not sell or rent your financial information to anyone.
 
Pricing and Payment Policy

All prices stated are in NZ dollars and are inclusive of GST (Goods and Services Tax).

Price Changes

We reserve the right to change any advertised prices. These changes however will not affect any order that is submitted before price changes are made.

Payments

We accept Mastercard, Visa, If paying by credit card your order will be processed within 48 hours. Should credit card authorisation be unsuccessful, we will email you. Full payment will be debited from your nominated credit or debit cards before the goods are dispatched to you.

Order by Mail

If you prefer to order by mail rather than using the secure online transaction system, print out your order form instead of clicking on the "Submit Secure Order" button and mail it to us. You will still be able to provide your credit card details for payment

Order by Fax or Phone

If you prefer to order by fax or phone rather than using the secure online transaction system, either print out your order form and fax to us at +64 3 3129279 or call us on +64 3 3129805 please have your credit card ready before placing your order. If you are faxing, please ensure that your credit card details are entered onto the order form before printing and faxing to us.

Right to Refuse

In the interests of reducing fraudulent use of the payment system we reserve the right to refuse or reject any order sent to us.

Shipping/Delivery Policy

All orders are shipped within 1-7 days. If for any reason we are unable to ship your order within this time frame, we will notify you by email.

For orders over 12.kg, your order will be directed to Canter Valley. The transport and packaging will be arranged, Canter Valley will contact you via E mail or phone to confirm details. Please advise how you would like to be contacted.

Canter Valley P.O. Box 293 Rangiora NEW ZEALAND