Terms and Policies

Product Guarantee of Satisfaction
The utmost care is taken in the selection, preparation and packaging of all Canter Valley products. We guarantee the freshness, quality and value of all our gourmet poultry products. All products are fresh when frozen. 
Refund/Replacement Policy
If for any reason you are not satisfied with your product, it will be replaced for you, exchanged for a product of the same value, or the total amount will be refunded, providing goods are returned within 28 days of receipt and have been kept in the frozen condition. Cost of return shipping shall be the responsibility of the customer. 
Privacy Policy
Canter Valley is committed to protecting the privacy of its customers and using any information collected in a responsible manner. We want your shopping experience with us to be safe, satisfying, convenient and as enjoyable as possible so your privacy is 100% guaranteed on this site. 
We collect details such as your first and last names, your delivery address, telephone number and email address when you register for our services or purchase our products. This information is used so we can contact you, let you know when your product has been despatched and keep you informed of any new products or services. This information is never sold, traded or shared with any third party.

Financial information (credit card numbers, credit card expiration dates, billing address, etc.) that is collected is used to bill you for products and services. We do not sell or rent your financial information to anyone.
Pricing and Payment Policy
All prices stated are in NZ dollars and are inclusive of GST (Goods and Services Tax).
Price Changes
We reserve the right to change any advertised prices. These changes however will not affect any order that is submitted before price changes are made.
We accept Mastercard, Visa, If paying by credit card your order will be processed within 48 hours. Should credit card authorisation be unsuccessful, we will email you. Full payment will be debited from your nominated credit or debit cards before the goods are dispatched to you.
Order by Phone
If you prefer to order by phone rather than using the secure online transaction system, either print out your order form and call us on +64 3 3129805 please have your credit card ready before placing your order.
Right to Refuse
In the interests of reducing fraudulent use of the payment system we reserve the right to refuse or reject any order sent to us.